When you have multiple users synchronizing their Gmail or MS Exchange contacts (lets call those "individual account") with Highrise it is usually a good idea to set up username based "sync enabling" tags in the sync settings, so that:
- A user could pick up only a subset of his/her contacts from Highrise, only those tagged with his/her username
- A user could send only a subset of his/her individual contacts into Highrise
Individual account (Gmail or Exchange) connector:
The default external name "Highrise" has a canceling effect, i.e. the 'Highrise' tag will be stripped off of an individual account's contact when updating in Highrise because that is the Highrise’s external name.